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Welcome to the Terms and Conditions of Use for the cryptocurrency ATMs featured on the Rothbard.eu website.
Below you will find legal and operational information regarding the use of services related to the cryptocurrency ATMs featured on the Rothbard.eu website (hereinafter: “the Service”).
We value the customers who use the cryptocurrency ATMs listed on our website, and we strive to provide a high standard of service when buying and selling cryptocurrencies. The detailed terms of use for the Service are set forth below, and customers should review them.
By using the cryptocurrency ATM available on this website, you agree to these Terms of Use and confirm, among other things, that you fully own and control the cryptocurrency wallet and the funds you intend to use for the transaction.
Please read these Terms of Use carefully, as they include, among other things, an arbitration clause and other important information regarding your rights, legal remedies, and obligations. The arbitration clause requires (with few exceptions) that any claims against the applicable entity or against other parties protected from liability be submitted to binding and final arbitration. In addition:
You agree that claims against the applicable entity or any other party protected from liability may be brought only on an individual basis, and not as a plaintiff or class member in any purported class or representative action. Unless both parties agree otherwise, the arbitrator may not consolidate or join the claims of more than one person or conduct proceedings in a class or representative capacity. The arbitrator may award relief (including monetary, injunctive, or declaratory relief) only to the individual party seeking such relief and only to the extent necessary to satisfy that party’s claims. However, you may seek a so-called “public injunction” (a measure to protect the public interest) if required by law for the enforceability of the aforementioned clause.
All transactions made using the cryptocurrency ATMs listed on the website (blockchain-based transactions) are final and irreversible. We are not responsible for the funds you use to purchase cryptocurrency, nor for the wallet address to which the cryptocurrency is sent. Any illegal or criminal transactions are prohibited and may result in the loss of funds or cryptocurrency. We are not responsible for any unauthorized or erroneous transactions made by you or by another person who uses your funds or wallet.
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As a general rule, do not buy cryptocurrencies from, or send them to, people you do not know or have not met in person.
If you find yourself in any of the following situations, you may be at risk of becoming a victim of crime:
These three examples show why sending money to strangers (especially when they promise love, cheap goods, or a job) can end in tragedy. Don't hesitate to learn more about different types of scams, and if in doubt, contact the authorities to ensure the transaction is safe and in your best interests.
The client bears the full risk of loss of funds related to the storage of Bitcoin or other cryptocurrencies and acknowledges that Bitcoin and other cryptocurrencies are highly volatile assets. Cryptocurrencies are not subject to regulatory protection and are not insured or guaranteed by Rothbard.eu or any other entity. Rothbard.eu is not an investment advisor and does not provide investment advice regarding holding Bitcoin or other cryptocurrencies. Rothbard.eu is not liable if the price of a cryptocurrency falls after the client has made a purchase.
Rothbard.eu is not responsible for storing the Client's cryptocurrencies or fiat funds after the Client sells cryptocurrencies.
Rothbard.eu does not provide cryptocurrency wallets. To use the Service, you must use a cryptocurrency wallet provided by a third party, and it must be solely owned by you. You may not use wallets belonging to third parties. If Rothbard.eu recommends or requires the use of third-party wallet applications, it is entirely up to you to verify the security and reliability of these applications before using them. Rothbard.eu does not exercise control over or assume responsibility for such wallets, nor does it provide technical support for any malfunctions they may have. You are solely responsible for the security of your wallet, and Rothbard.eu assumes no responsibility for its operation or for the security of cryptocurrencies sent to or received from such a wallet as part of transactions.
You may not use a cryptocurrency wallet that belongs to someone else. As a customer, you represent that you will use only your own wallet, which you personally control, in all transactions.
No. The cryptocurrency ATMs featured on the website are intended solely for buying and selling cryptocurrencies to and from your own wallet, to which you have access and full control.
Sending funds to someone else's wallet is prohibited for security reasons. Blockchain transactions are irreversible. Once funds are sent, they cannot be reversed, unlike a bank transfer or a card payment.
Scammers often ask you to buy cryptocurrency and send it to a specified address, posing as brokers, technical support representatives, salespeople, friends, investment firms, or people you’ve met online. They may mention an investment, an additional payment, an account freeze, a quick opportunity, or an urgent payment. If someone asks you to buy cryptocurrency at a cryptocurrency ATM and send it to their wallet, it’s likely a scam. Do not carry out such a transaction.
If the device operator suspects that the transaction is being conducted on behalf of a third party, it may refuse the transaction, request additional clarification, documents, or a written statement, classify the matter as high-risk, and—if necessary—notify the relevant authorities. The procedures may also provide for additional verification and a fee to cover the costs thereof.
The transaction should be carried out by the person to whom the funds and wallet belong. If the Customer is acting on behalf of another person, the device operator will refuse to process the transaction or may require direct verification of that person, including video verification and presentation of an identification document.
The specific scope of the verification is not disclosed to the public for security reasons.
The client assumes full responsibility for the security of their funds (fiat, cryptocurrencies) and cryptocurrency wallets.
Subject to these Terms of Use, the Service allows you to buy and sell Bitcoin and other cryptocurrencies using the cryptocurrency ATMs listed on the website. To complete a transaction, you must be physically present at such a device. The Service is not available online.
Transactions may only be made in specific currencies (most often the local currency of the country in question or the euro) and in cryptocurrencies supported by the device in question. The list of supported cryptocurrencies is subject to change.
All transactions are irreversible and non-refundable. Transactions cannot be reversed. The Bitcoin ATM may generate a transaction confirmation; please keep it for your records.
We reserve the right to impose limits on the amount of a single transaction as well as daily and monthly limits. These limits may change at any time, for any reason, at the discretion of the entity providing the Service—with or without notice to the Customer. Using multiple wallets or using someone else’s information to circumvent these limits is strictly prohibited and may result in the suspension of your ability to use the Service. We reserve the right to block or close a Customer’s account at any time, for reasons permitted by law. We reserve the right to reject any transaction for any reason.
We may also hold funds that you deposit at an ATM if we determine—at our sole discretion—that the transaction is suspicious or violates the law or these Terms of Use. We may refuse to release these funds for as long as we deem necessary to conduct an analysis or verification. Funds may be frozen, blocked, or transferred to the appropriate authorities if required by law or at the request of a regulatory authority, or if it is necessary for the Service Provider to fulfill its legal obligations and cooperate in an investigation, inquiry, or other proceeding by a supervisory authority.
If your funds have been held up during a transaction, it is most likely due to the device administrator’s obligation to carry out an AML procedure. The law requires the administrator to investigate suspicious transactions.
There's no need to worry. If the funds come from a legitimate source, the transaction is usually unblocked within a few hours to a few days.
Blocked transactions are rare. Most such cases involve attempts to prevent funds from being sent to scammers, who often target the elderly.
Not always. A statement, prior declaration, or the customer’s insistence alone do not guarantee that the transaction will be completed.
If the platform operator deems the risk to be too high, the cryptocurrency may not be sent, even if the customer wishes to proceed with the transaction. The funds are then refunded, and in some cases, a 10% fee may be deducted.
As part of the Service, competitive rates are regularly offered in the cryptocurrency ATM market.
You acknowledge that fees (“Transaction Fees”) may be charged, and that when purchasing cryptocurrency, the price may be up to approximately 5.7% higher than the market price (hereinafter: “Market Price”), and when selling cryptocurrency, the payout may be approximately 4.8% lower than the Market Price. “Market Price” means the current price of the cryptocurrency at the time the transaction is executed, as determined for that specific transaction. Occasionally, as part of a promotion, the commission may be 0% for cryptocurrency sales.
A “rate server” (which calculates the average price from multiple cryptocurrency exchanges) is used to determine the Market Price. We reserve the right to change this source at any time without notice. By deciding to proceed with a transaction, you waive any claims related to the method of determining the Market Price. A small network fee (minimum 0.01 CHF or the equivalent in another currency) is also charged (hereinafter: “Network Fee”). The Network Fee is a payment required by the blockchain to transfer the cryptocurrency to your wallet. You may increase this fee using the slider on the ATM screen to speed up the time it takes for the cryptocurrency to appear in your wallet (when purchasing). During periods of high transaction volume, the Network Fee may be higher. By agreeing to the transaction, you waive any claims related to the Network Fee charged.
The Transaction Fee is calculated as a percentage of the Market Price, as described above. The Transaction Fee and Network Fee are included in the exchange rate applied to the transaction. We display the exchange rate before you confirm the transaction. This means that the following information is provided before you confirm the transaction:
By continuing the transaction, you accept the stated exchange rate (which includes the Transaction Fee and Network Fee) and the other terms set out in these Terms of Use. If you do not agree, you must cancel the transaction and stop using the ATM for that transaction.
We reserve the right to change Transaction Fees. Please note that individual cryptocurrency ATMs listed on the website may charge different rates. By making a transaction, you confirm that you have reviewed and accept the exchange rate applicable to that transaction, including the Transaction Fee and Network Fee.
If a transaction is canceled due to suspected fraud, extortion, third-party influence, or AML risks, the funds may be refunded to the customer, less a 10% deduction.
The fee covers case handling, analysis, communication with the customer, additional verification, transaction cancellation, and processing the refund.
The fee is charged only in certain situations. If, after verification, the device operator deems the transaction to be secure, it may be processed normally, without the 10% deduction and without the additional 5% fee associated with it.
In order to counter money laundering and terrorist financing, regulations in some countries may require us to obtain, verify and record personal data that identifies you (known as the KYC procedure). This means that for transactions we may collect the following data (the exact scope depends on local regulations): first name, last name, address, date and place of birth, citizenship, type and number of identity document, issuing authority, a copy (image) of the document, and a photo of your face, as well as video recordings showing the date and time of the transaction. In every case we collect: a photo of your face, video recordings with date/time, and data on the transactions carried out. Identity verification requirements may change at any time. All of this data may be disclosed to the relevant regulatory authorities.
We may require you to complete this identity verification (KYC) process to our satisfaction in order to use the cryptocurrency ATM or certain features of the Service. You agree to provide true, accurate, current, and complete information. Even if you have been verified previously, we may ask you again for additional identification information, for example, during a subsequent transaction. We may refuse to process a transaction if we are unable to verify the information or if you do not provide the requested documents.
If you are a minor (as defined by the laws of your country), you may not use the Service. Registered business entities are also not accepted as Customers. The Service is intended solely for personal, investment, and non-commercial use. We reserve the right to refuse service to any Customer for legally valid reasons.
You may not use a cryptocurrency wallet belonging to another person or entity. As a customer, you represent that you are using only your own cryptocurrency wallet.
Personal data is collected exclusively by Rothbard.eu and used only to the minimum extent necessary to properly identify the Customer. In accordance with legal requirements (statutes of limitations and retention obligations), we retain the data for up to 10 years from the date of the transaction (depending on the country, this may be approximately 5 years). In addition, we process the date and amount of each transaction and assign an internal ID number to each transaction for proper logging in the system. We store all collected data on a distributed network of servers, and we reserve the right not to disclose their location for security reasons.
Rothbard.eu takes all appropriate technical and organizational measures to ensure that by default only personal data strictly necessary for business purposes are processed. This ensures that, by default, access to personal data is granted only to those for whom it is absolutely necessary, and to supervisory authorities requiring access by law. Other persons do not have access to the data without the express consent of the data subject.
All Rothbard.eu employees have been informed of the applicable data protection regulations and are required to maintain the confidentiality of the information to which they have access in the course of their work. If data processing is outsourced to another entity, that entity is also required to comply with data protection regulations under data processing agreements and to act strictly in accordance with applicable guidelines.
Rothbard.eu does not unnecessarily share your personal data with any unauthorized or unnecessary third parties.
The customer is solely responsible for verifying the accuracy of the data entered into the ATM, including the transaction amount, the type of currency/cryptocurrency being exchanged, and the cryptocurrency wallet address. The cryptocurrency address displayed on the summary screen is the destination address. By conducting a transaction at the ATM, you authorize its execution in accordance with the data you entered. If this information is incorrect and the funds are sent to the wrong address, the Service Provider is not liable for any losses and will not refund the funds. The customer must ensure that the scanned or entered wallet address is correct.
If we determine that any error has occurred in connection with your transaction, you authorize us to take the steps necessary to clarify the error, including requesting additional information or resources from you to properly settle the transaction.
The Customer agrees not to use the Service for unlawful purposes or in a manner contrary to these Terms and Conditions, in particular for money laundering, drug trafficking, human trafficking, tax evasion, terrorist financing or similar activities. Any suspected abuse or violations will result in blocking access to the Service.
It is prohibited to use any physical force against the device. If a customer unintentionally damages the device, they are liable. Users of the device are not permitted to touch or tamper with the surveillance camera systems. In the event of violence or an attempted theft, we will notify the district attorney’s office.
The customer also agrees to respond promptly to any inquiries regarding completed transactions. Failure to cooperate may result in the suspension of transactions and being blacklisted.
The customer is responsible for their decisions regarding transactions and any resulting profits or losses. The customer is responsible for any taxes (e.g., VAT, income tax) due on transactions. We reserve the right to collect or enforce such taxes at any time if required by law.
Please be advised that all phone calls and text messages with customers may be recorded and/or monitored. If such recordings are made, we are under no obligation to retain them beyond what is required by law. By providing your phone number, you consent to being contacted regarding your account and transactions.
The entity providing the Service makes no warranties, express or implied, regarding the Service, including any warranty of merchantability or fitness for a particular purpose.
Some EU regulations do not allow the limitation of implied warranties or the exclusion or limitation of certain types of damages. If these regulations apply to you, the above exclusions or limitations of liability may not apply.
You agree that service providers, operators, directors, employees, and affiliates (collectively referred to as the “Protected Parties”) shall not be liable for actions taken in accordance with your instructions. The Protected Parties are also not liable if they refuse, for valid reasons, to carry out instructions that could expose them to losses or civil/criminal liability, or that are contrary to market practices. To the extent permitted by law, the Protected Parties’ aggregate liability to the Client shall not exceed 500 EUR, unless otherwise provided by law. The Protected Parties shall not be liable for indirect, special, or consequential damages, even if there was a likelihood of their occurrence. This paragraph shall remain in effect even after the termination of use of the Service.
Rothbard.eu is not responsible for interruptions or delays in the provision of services caused by circumstances beyond its control (e.g. limited Internet speed). Customers acknowledge that their account may be suspended at any time and access to the Service may be blocked.
You agree to hold the Protected Parties harmless from any losses arising in connection with the use of the Service, unless such losses result from gross negligence or willful misconduct on the part of the personnel operating the Service. Furthermore, you agree not to hold the Protected Parties liable for the acts or omissions of third parties. If your instructions expose the Protected Parties to liability, they may refuse to carry them out; if they are carried out nonetheless, they may require appropriate safeguards (e.g., a guarantee, an indemnity agreement). This provision shall remain in effect after you cease using the Service.
Rothbard.eu shall not be liable for any delays, non-performance, or interruptions in the provision of the Service resulting directly or indirectly from causes beyond our control, including, but not limited to, significant market volatility, natural disasters, actions by military or civil authorities, acts of terrorism, civil unrest, war, strikes, telecommunications or internet outages, hardware or software failures, staff shortages, pandemics, government regulations, or other unforeseeable events beyond the control of the entity providing the Service. None of these events shall affect the validity of the remaining provisions of these Terms and Conditions.
Our failure to immediately exercise or enforce any right shall not constitute a waiver of that right in the future.
Unless otherwise provided by national law, we may change these Terms of Use (including fees) at any time. We may notify you of the changes by posting the new version of the Terms of Use on Rothbard.eu or by presenting them at the ATM prior to your transaction. If you continue to use the Service after being informed of the changes, you are deemed to accept them. If you do not accept the changes, you must stop using the Service before the effective date of the changes.
The entity providing the Service may be registered in various countries as a Virtual Asset Service Provider and may be legally required to report suspicious transactions or foreign exchange transactions to the relevant authorities without informing Customers of such actions. It may also be required to disclose information about Customers’ transactions to other regulatory agencies. The entity providing the Service is not liable for the consequences of such disclosure of information in accordance with the law.
The fee schedule is subject to change at any time, at the discretion of the entity providing the Service. Transaction Fees and the Network Fee are included in the exchange rate. This rate, including the fees, will be provided to you before the transaction is completed and will be charged once you consent to the transaction. No cryptocurrency or transaction conducted through the Service is covered by insurance or guaranteed by any public authority, regulator, or private insurance fund. Cryptocurrency transfers are irreversible. We are not liable for unauthorized or erroneous transactions, including those made by third parties who have access to your account or wallet. The nature of cryptocurrencies may entail an increased risk of cyberattacks, and your cryptocurrencies may be irretrievably stolen.
Rothbard.eu and the Protected Sites always strive to resolve disputes amicably. Many issues can be quickly resolved by contacting us via email at: [email protected]. If an agreement cannot be reached, the party intending to initiate arbitration must first send a written “Notice of Dispute” by certified mail. The address to which such a notice should be sent (the “Notice Address”) will be provided via the email channel indicated above. The notice must describe the nature and basis of the claim or dispute and specify a concrete demand. If the dispute cannot be resolved amicably within 60 days of receiving the notice, a party may initiate arbitration proceedings. During the arbitration, the amount of any settlement proposal will not be disclosed to the arbitrator until the arbitrator determines the amount due (if any).
If you have any questions about how the cryptocurrency ATM works, please contact customer service:
Email: [email protected]
You can find the user guide in the video available on the website's home page: Rothbard.eu
At your request, we can also send these Terms of Use by email or postal mail.
Thank you for reviewing the Terms of Use and for using the cryptocurrency ATMs listed on this website.
