Questions and Answers

Frequently Asked Questions

Save time and find answers to your questions quickly.

How to sell cryptocurrency for cash using a bitomat?

1. visit the site Sell your cryptocurrency.
Enter the details of the transaction to withdraw the cash at the nearest bitmachine.
2. Choose a cryptocurrency.
From thelist of available options, select the crypto you want to sell. A bitcoin wallet address will be generated to which you will transfer the funds.
3. Transfer the funds from the wallet to the indicated address.
After the transfer, you will receive a barcode (barcode), which you must scan at the bitcoin wallet.
‍4. Wait for confirmation on the blockchain.
Before receiving the cash, the transaction must be approved on the blockchain network. On the Check Transaction Status page, you can check if the transaction is ready. Choosing the amount of the miner's fee (fee) at an earlier stage will affect the speed of completion - increasing the fee may speed up the process.
5. Collect cash
‍Whenthe transaction is approved, go to any bitmachine. Scan the barcode to withdraw the money.

Alternative: Selling without a website
If you prefer, you can make a cryptocurrency sale directly at the bitomat. Just follow the directions displayed on the device's screen.

How to buy cryptocurrency in a bitcomat?

1. Find the nearest Bitcoin ATM on the Bitcoin ATMs .
2. Insert cash into the machine.
3. Scan the QR code of your crypto wallet or enter the address.
4. Confirm the transaction on the screen after verifying that everything is correct.
5. Collect the transaction confirmation receipt and check the updated balance in your crypto wallet. Done!

Where do you scan the QR code and where do you scan the barcode (barcode)?

The printout shows two codes: the top QR Code and the bottom Barcode (barcode).

The first - QR code - is a code that is used to deposit cryptocurrency at the address to use the withdrawal in domestic currency at the bitcoin ATM Rothbard.eu.

The second - Barcode - is used to withdraw verified funds in national currency. This means that you scan the QR code with your phone to deposit, and scan the barcode in the ATM scanner to receive the funds after exchange.

What is a cryptocurrency wallet and where to download it from?

A cryptocurrency wallet (simply an "e-wallet" app on your phone) is one of the most popular ways to store crypto. Rothbard does not have its own app and does not require you to download any specific one.
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Choose any wallet you like. Non-custodial wallets are also allowed—these wallets aren’t tied to exchanges, which sometimes go bankrupt. Using non-custodial wallets that aren’t tied to exchanges is safer.

The only thing you need to keep in mind is that the only cryptocurrencies we support are listed in the table on the homepage.

Where is the Bitcoin ATM in my city? Will you open a new one?

You can find all Bitcoin ATMs their hours of operation, directions, photos, available balances, and online/offline status—on the Bitcoin ATMs Map page.

We announce new locations on social media and in the News section of our Blog. You can also suggest a new location (or make another suggestion) by leaving a review on Google Maps. To do so, go to the Reviews page.

Do you offer to sell and buy other cryptos besides BTC, ETH, LTC and USDT on TRC20?

We announce the addition of new cryptocurrencies in the Blog section and on social media. Subscribe to stay up to date. You can find the current list of cryptocurrencies on the home page in the Cryptocurrency Prices table.

If I used the option "Sell cryptocurrency..." then I can make a withdrawal anytime, at any bitmachine in the world?

The option to sell cryptocurrencies on the website allows transactions only at ATMs in Switzerland. The barcode required to sell at the machine is valid indefinitely.

I'd like to collect cash from the sale of cryptocurrencies in person

Currently, we do not offer exchanges in person. In case of changes, we will inform on the blog, newsletter and on social media.

Is it possible to purchase cryptocurrencies without scanning the wallet's QR code? Can I just deposit by entering the key?

Yes, you can enter the address manually or generate a QR code for any address using any online QR code generator. Scanning it at the ATM will display it on the screen. Then, simply verify that it’s correct and complete the transaction.

ATM paid out less than it should have

Contact the hotline immediately and inform them of the situation. Please provide information about the incident with a description of the circumstances, location, date and transaction ID. To improve the customer experience, we offer many different channels through which you can get help. Check them out on the Contact Us page.

I have less than €10 or £10 left and I can't withdraw it because Bitcoin ATM doesn't issue coins

We are flexible in this matter and offer several ways to resolve the issue. This amount will be added to your next withdrawal if you send Bitcoin to the same address, or if you have several transaction codes with such an unclaimed "remainder."

We will sum them up and add them to a single code, allowing you to withdraw cash at a Bitomat. A refund is also possible, but amounts below a few CHF are refunded only for some cryptocurrencies, because for others we support, such an amount would not even cover the miner’s fee (which is beyond our control). Therefore, we strongly recommend adding them to the next code and withdrawing all remaining amounts during your next transaction.

You can also select the "QR for a specific withdrawal in CHF" option. Please enter the amount in CHF to be withdrawn and generate the QR code. The wallet will adjust the amount of Bitcoin so that you receive exactly the amount you declared. This way, there will be no "change" amounts below 10 CHF on the transaction codes.

Bitcoin ATM in my location does not work

We regularly check the status of cryptocurrency ATMs, but if you want to speed up the process of solving the problem, you can mention the location of the non-functioning device on social media and/or through one of the ways on the Contact Us page. We will take care of it immediately!

My transaction is "stuck" - not started in 1 block

Due to unusual network issues, the standard fee was likely too low for the transaction to be included in the first block.

This frustrating issue stems from the nature of blockchain technology. Given our experience in resolving such issues, we are ready to assist in various ways, although in 95% of cases, simply waiting 1–4 days is sufficient.

If you have made a purchase, we can expedite the transaction upon request. However, in that case, a higher fee is charged to the miners. We do not deduct this fee.

If you have made a sale and the double-spend option is available in your e-wallet, we encourage you to use this option to speed up the transaction; however, in this situation, our system will first automatically block the transaction. We will need to manually unblock it so that you can withdraw cash. Therefore, please notify us promptly if you use the Double Spend option.

If the steps outlined here or in the video guide do not resolve the issue, please contact us. Please include the transaction ID in the subject line.

Bitcoin ATM doesn't hold as much cash as I wanted to withdraw

Bitcoin ATMs regularly, but contacting us via one of the methods listed on the Contact page may speed up the process at the specified location.

If you discovered that there was insufficient cash while scanning the withdrawal code, Bitcoin ATM will ask you to choose one of three options:
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- return the cryptocurrency to the specified address
- return the cryptocurrency to the source address, i.e., the one from which it was sent.

Do not select this option if you sold cryptocurrency to us via an exchange or if you have a variable address in your wallet. Keep the deposit code.

The Rothbard Transaction Status page shows that the transaction is currently being confirmed in the block, while Etherscan shows that the funds have already been credited

Sometimes the transaction status update is delayed. If the problem lasts more than 1-4 days, please contact us. We will solve the problem.

Bitcoin ATM failed to print receipt with QR code due to lack of paper

Please contact us by email, including the transaction ID in the subject line. We will send you an electronic receipt.

I want to undo the transaction

The key feature of blockchain described by Satoshi Nakamoto in the first paper on this technology is that, unlike other financial systems, transactions on the blockchain are absolutely irreversible. Since Bitcoin ATMs on the blockchain network, it is impossible to reverse a transaction.

What is the average time to post a transaction?

In 95% of cases, transactions are confirmed within a few minutes.

In the remaining 5% of cases (i.e., when the miner fee was set too low on Bitomat), transaction confirmation may take several days.

To save you time, we’ll help you unblock your transaction, even if it’s due to a low miner fee or other issues. To do so, please contact us.

I'm waiting a long time for the transaction to post. What to do?

When making a transaction through a Bitcoin ATM, you set the fee for the miners. You do this using the slider on the screen. The higher the fee, the faster the transaction will be processed. The average fee is about $2. It goes to cryptocurrency miners in various locations around the world.

In 95% of cases, long wait times are due to an insufficient fee paid to miners. If you’re in a hurry, or if more than 2 days have passed, please contact us with your transaction ID and a description of the issue. We may be able to resolve the issue more quickly.

What is a miner's fee (miner's fee)?

Miner fees are universal mining fees charged worldwide for every type of transaction on the blockchain. They average $2, although many cryptocurrencies do not charge them. These fees cover the computational power required to verify transactions on the cryptocurrency network. Mining fees are paid to a miner or computer anywhere in the world that performs the work to verify the next block of transactions added to the blockchain.

The speed at which your transaction is confirmed will depend on the miner fee you set in Bitomat using the slider.

The transaction already has many confirmations and several days have passed, but the status of my transaction still does not allow me to withdraw from the bitomat

We apologize for the difficulties. Please contact us in one of the ways we offer. Provide the transaction ID in the message title.

What is AML?

AML, or Anti Money Laundering, translates to anti-money laundering. It is one of the legal requirements for doing business in a country belonging to the European Union. Legal regulations related to AML are described in the "Anti-Money Laundering and Countering the Financing of Terrorism Directive" and the relevant transposed national law. Read more on Lex Europa.

What we should prepare in order to unblock our transaction - with the inclusion of AML procedures in accordance with 5 AMLD

To unblock a transaction, please contact the Customer Support Team using one of the methods described on the Contact page or call the number listed on the Bitomat machine. Before calling, please have the following information ready:
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1. a photo of the receipt/transaction number,
2. the date, time, and location of the transaction,
3. a scan/photo of both sides of your ID—driver’s license, passport,
4. an explanation/answers to the following questions:
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- why we wanted to make the transaction,
- who we were sending the currency to,
- what we know about cryptocurrencies and how blockchain works,
- do we know that institutions and banks do not accept cryptocurrency payments,
- were we forced to make the transaction,
- which code to scan at which stage

The printout shows two codes: the top QR Code and the bottom Barcode. The first—the QR code—is used to deposit cryptocurrency to an address so you can withdraw cash in your local currency at an ATM. Confusing these codes is a common issue, hence the last question.

The second (Barcode) is used to withdraw verified funds in local currency. This means that you scan the QR code with your phone to make a deposit, and you scan the barcode at the ATM to receive the funds after conversion.

Why was my money blocked and on what legal basis?

If your money has been blocked during a transaction, it is most likely due to the administrator's obligation to carry out an AML procedure imposed by the government. The law requires the administrator to check suspicious transactions. You should not worry if the money is from a legitimate source. As soon as possible, complete the transaction you started or return the money.

How much is the limit after which I have to scan my ID?

The limits are set by the government of the country where you are located. You can check the current KYC limits in the information bar at the very top of the home page.