Customer Support Specialist

B2B / Employment Contract
Remote or in locations in Poland (Toruń / Bydgoszcz)

Customer Support Specialist (Languages: EN / IT / DE / FR)

Your responsibilities:
  • Providing comprehensive customer support through various communication channels: incoming phone calls, online chats, emails, and text messages
  • Keeping customers informed about the status of their cases and providing regular updates
  • Handling complaints professionally and responding in accordance with established procedures
  • Working with the AML team on customer verification, KYC processes, and ensuring compliance with applicable regulations
  • Updating, verifying, and maintaining customer data in profiles
  • Working with Polish and international support teams to effectively resolve cases and improve service processes
  • Building positive customer relationships through a personalized approach, high-quality communication, and quick response times
  • Maintaining high standards of cross-cultural communication
Our requirements:
  • Very good command of at least one foreign language: English, Italian, German, or French (minimum B2 level)
  • Knowledge of more than one foreign language is a plus (e.g., English and Italian, German, or French)
  • Experience in customer service or administration
  • Practical knowledge of KYC/AML processes and basic anti-money laundering regulations
  • Independence and strong organizational skills
We offer:
  • Onboarding and support from experienced specialists
  • Essential work tools (company phone and laptop)
  • Possibility of fully remote work
  • A civil contract during the probationary period, followed by an employment contract
  • A competitive salary, which will be discussed in detail during the hiring process
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